Returns & Exchanges
What is the return period?
You may request a return within seven calendar days after receiving your order, as provided by Brazilian consumer law.
How do I request a return?
Contact fscee with your order number, reason for return, and photos when applicable. We will provide the next steps.
Which product conditions are required?
Products must be unused, complete, safely packaged, and include accessories, manuals, and original packaging whenever possible.
When will my refund arrive?
After inspection and approval, refunds follow the original payment method and processing time of your payment provider.
What if my product is defective?
For defective products, contact us promptly. We will assess the issue and arrange repair, replacement, or another applicable solution.
How does return shipping work?
Return shipping instructions depend on the situation. Never send an item before receiving authorization from our support team.